Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on all products.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 1-3 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 1-5 business days after your order is processed. In total, you can expect to receive your order within 1-7 business days. Delivery times may vary depending on your location.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options. Please contact our support team. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Warranty & Quality
Do your products come with a warranty?
Do your products come with a warranty?
Yes. All AUSGO products come with a manufacturer warranty to ensure quality and reliability. Please check the product page for exact details on each item.
Our support team can assist you with any issues.
All products are covered by at least 1 year warranty. Specifically:
- Weather Shields: 1 year
- Floor Mats: 6 years
What does the warranty cover?
What does the warranty cover?
The warranty covers manufacturing defects and faults under normal use. It does not cover damage caused by misuse, improper installation, or accidents.
How do you ensure product quality and fit?
How do you ensure product quality and fit?
Every product is engineered and tested to meet Australian and New Zealand standards. Our accessories are custom-fit for each vehicle model to ensure precise fit, durability, and a premium finish.
How do I know if this accessory fits my vehicle?
How do I know if this accessory fits my vehicle?
Check your vehicle’s year, make, and model against the product listing. If you’re unsure, our team can help confirm compatibility before you order.
Wholesale / Trade Enquiries
Do you offer wholesale or trade accounts?
Do you offer wholesale or trade accounts?
Yes, we work with selected retailers and workshops across New Zealand. Please contact us with your business details to discuss trade opportunities.
How can I become an AUSGO dealer in New Zealand?
How can I become an AUSGO dealer in New Zealand?
To become a dealer, please fill in our trade enquiry form or email us directly. Our team will review your application and provide further information.
Are there minimum order requirements for trade purchases?
Are there minimum order requirements for trade purchases?
Minimum order requirements vary depending on the delivery address, product and order size. Our team will provide specific details when you make a trade enquiry.
Can I get special pricing for bulk orders?
Can I get special pricing for bulk orders?
Yes, bulk orders and trade accounts are eligible for special pricing. Contact us with your order details and we’ll provide a tailored quote.